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Texas Consumer Notice

1. Requesting Your Health Care Records

You have the right to request access to or obtain copies of your health care records. To request your records from Ophelia Counseling, please follow these steps: [1, 2, 3]

  • How to Submit: Send a written request via email to reagan@opheliacounseling.com or submit a secure message through your Therapy Appointment client portal. [1]

  • Required Information: Your request must include your full legal name, date of birth, contact information, and the specific dates or types of records you are requesting. [1, 2, 3]

  • Processing Timeline: In accordance with Texas law and HIPAA guidelines, requests are processed within 15 business days of receipt. [1, 2, 3, 4]

  • Associated Fees: A reasonable, cost-based fee may be charged for the preparation and copying of records as permitted by law. [1]

2. Contacting the State Licensing Board

This practice is regulated by the Texas Behavioral Health Executive Council (BHEC) through the Texas State Board of Examiners of Professional Counselors. If you have inquiries or need to contact the regulatory body, you can reach them using the information below: [1, 2]

3. Filing a Consumer Complaint

If you wish to file a formal consumer complaint regarding business practices or privacy matters, you may do so through the state's consumer protection division:

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